mnok Terms and Conditions

1. Introduction and Definitions

These terms and conditions ("Terms") apply to the use of the mnok platform and website mnok.cam ("Platform" or "Website"). In these Terms, "we", "our" or "mnok" refers to the entity operating the platform. "You", "user" or "member" refers to any person registered on or using the platform.

By accessing the platform or creating an account, you are considered to have agreed to these full terms and conditions. If you do not agree with these terms, please refrain from using the platform.

Key Definitions

• "Account" — A personal user account created through registration on the mnok platform.
• "Wallet" — The virtual balance linked to your account where deposited and withdrawable funds are held.
• "Bonus Funds" — Amounts credited for promotional purposes that cannot be withdrawn without meeting specific conditions.
• "Wagering Requirement" — The condition specifying how much must be wagered before bonus funds become eligible for withdrawal.
• "KYC" — Know Your Customer, the process of verifying a customer's identity.

2. Account Registration and Eligibility

To create an account and play games on the mnok platform, you must meet the following conditions:

Age and Legal Eligibility

• You must be at least 21 years of age.
• You must be a resident of a country or region where online gaming is legally permitted.
• If you reside in an area where online gaming is prohibited or restricted, it is your own responsibility to refrain from using the platform.

Single Account Policy

• Each individual may operate one account only.
• Opening multiple accounts under the same device, IP address or payment method is strictly prohibited.
• If duplicate accounts are detected, all related accounts will be closed immediately and balances may be forfeited.

Registration Information

• You must provide accurate, complete and up-to-date information at the time of registration.
• Providing incorrect or false information is not permitted. If any discrepancy is found, account verification may be suspended or the account may be closed.
• You are required to provide any documents necessary for identity verification (KYC).

3. Account Security and Responsibility

It is your own responsibility to keep your account secure. mnok will not be held liable for any loss resulting from unauthorized access caused by your negligence.

Password and Login Security

• Your login credentials (username and password) must be kept strictly confidential.
• Never share your password with any third party.
• Use a strong password and change it regularly.
• If you suspect unauthorized access, notify our support team immediately.

Account Use

• Your account may only be used by you personally.
• Allowing anyone else to use your account is prohibited.
• You are responsible for all transactions and activities carried out through your account.

4. Deposits, Withdrawals and Payments

All rules relating to financial transactions on the mnok platform are described in this section. All transactions will be conducted in Bangladeshi Taka (৳ / BDT).

Deposit Terms

• Minimum deposit amount: ৳100.
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer.
• Deposited funds are added to your account promptly after verification.
• You may only use a payment method registered in your own name.
• Use of third-party payment methods is strictly prohibited.

Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawal processing time: typically within 1 hour.
• KYC verification must be completed before making a withdrawal.
• Withdrawals will only be paid to the same payment method used at the time of deposit.
• Withdrawals may be restricted if any active bonus wagering requirement has not been met.

Financial Security

• All transactions are secured through SSL encryption.
• If a suspicious transaction is detected, we reserve the right to verify the account.
• In accordance with Anti-Money Laundering (AML) policy, additional verification may be required for large transactions.

5. Bonuses and Promotional Offers

mnok offers various types of bonuses and promotional offers. It is essential to be aware of the terms below before accepting these offers.

Welcome Bonus

• 120% bonus on first deposit, up to a maximum of ৳15,000.
• Bonus wagering requirement: 20x (the bonus amount must be wagered 20 times).
• The welcome bonus applies only once per account.
• The wagering requirement must be met within a specified period from the date the bonus is received.

General Bonus Terms

• Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
• Each bonus offer has its own detailed terms and conditions which are provided with the offer.
• It may not be possible to claim multiple bonus offers at the same time.
• If misuse of the bonus system or irregular betting patterns are detected, the bonus will be cancelled.
• mnok reserves the right to modify, suspend or cancel any bonus offer at any time.

VIP Program

mnok's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier includes a weekly cashback benefit — ranging from a maximum of 0.2% at Bronze up to a maximum of 1.0% at Diamond. Advancement through VIP tiers depends on your gaming activity.

6. Gaming Rules

A variety of games are available on the mnok platform, including slots, casino, live dealer and cricket betting. Each game category has its own detailed rules.

General Gaming Rules

• All game outcomes are determined through a Random Number Generator (RNG) or live dealer.
• Game results are final and generally not subject to appeal, except in cases of technical error.
• If there is any discrepancy in a game result due to a technical issue or disconnection, the server data will be considered final.
• Game software may be updated periodically with the aim of improving the gaming experience for players.

Sports Betting (Cricket and Others)

• Betting odds are subject to change and the odds at the time the bet is confirmed will apply.
• In the event a match is cancelled, abandoned or postponed, betting will be settled in accordance with the applicable rules.
• In the event of any dispute regarding scores, statistics or results, the decision of the relevant international sports body (ICC, BPL governing committee, etc.) will be final.

Live Casino

• Live dealer games are available from various reputable providers including Evolution Gaming and Ezugi.
• The rules of each live game are displayed at the start of the game and will be considered the final rules.

7. Prohibited Activities

The activities listed below are strictly prohibited on the mnok platform. Violating these prohibitions may result in permanent account closure and forfeiture of balances.

• Any attempt to hack, crack or manipulate the platform's systems, software or games.
• Misuse of the bonus system or bonus arbitrage activities.
• Using the platform for money laundering or any other illegal financial activity.
• Operating multiple accounts.
• Using third-party payment methods.
• Collusion or unfair arrangement with other players.
• Use of any automated bots or software.
• Spreading false or misleading information about the platform or other users.
• Harassing, threatening or insulting any user or member of staff.

8. Intellectual Property

All content on the mnok platform — including logos, brand names, designs, software, text, graphics, images and other materials — is protected as the intellectual property of mnok.

• Copying, distributing, modifying, or using any content from the platform for commercial purposes without our written permission is prohibited.
• The rights to content from third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) belong to them respectively.
• Limited permission is granted to use the platform for personal and non-commercial purposes.

9. Limitations of Liability

To the maximum extent permitted by applicable law, mnok will not be held responsible for the following:

• Interruption of game or betting sessions due to internet disconnection, server downtime, or technical errors.
• Financial losses from gaming or betting — all gaming activities are conducted at your own risk.
• Unauthorized access to your account or data theft resulting from your own negligence.
• Failures in the operations of third-party services or payment providers.
• Any circumstances beyond our control (force majeure).

10. Privacy & Data Protection

Protecting your personal information is our top priority. Our full privacy policy can be found at this link.

• We use SSL encryption technology to keep all your personal and financial information secure.
• Your information will never be sold or transferred to third parties without charge.
• Documents collected for the KYC process are stored securely and used solely for verification purposes.
• We may provide information to regulatory bodies or law enforcement authorities if we are legally required to do so.
• You have the right to request deletion of your data, though this may not apply in matters subject to legal obligations.

11. Account Suspension & Closure

We reserve the right to suspend or permanently close an account under any circumstances. Likewise, you may request to close your account at any time.

Reasons for account closure by mnok

• Violation of any clause of these terms and conditions.
• Fraudulent activity or providing false information.
• Failure to complete KYC verification.
• Suspicious financial activity.
• Inappropriate behaviour towards our staff or other users.

Account closure at the user's request

• You may contact our support team at any time to request account closure.
• Any withdrawable balance may be withdrawn before the account is closed.
• Requests for self-exclusion or a cooling-off period as part of responsible gaming can also be made.

12. Responsible Gaming

mnok believes in a responsible gaming culture. We want our platform to be an enjoyable and safe place of entertainment for everyone.

• The platform is operated for those aged 21 and above only.
• Use gaming for entertainment purposes, not as a source of income.
• Set your weekly or monthly spending limits.
• If you feel uncomfortable about your gaming, use the self-exclusion feature.
• Seek professional help if signs of problematic gaming behaviour or addiction appear.

To learn more about responsible gaming, visit our responsible gaming page.

13. Dispute Resolution

We are committed to resolving all disputes quickly and fairly. For any issue or complaint, please follow the process below:

Dispute resolution process

• Step 1: Contact our 24/7 live chat support and describe the issue in detail.
• Step 2: If the issue is not resolved via live chat, send a written complaint to [email protected].
• Step 3: Our team will review the complaint and provide a fair resolution.

• In all disputes, our logs and records will be considered the final evidence.
• The deadline for submitting complaints related to betting results is within 7 days of the event.
• Balances related to a pending dispute may be placed on hold.

14. Changes to Terms

mnok reserves the right to change, add to, or amend these terms and conditions at any time. Updated terms will take effect as soon as they are published.

• For significant changes, we will endeavour to notify you via email or a platform notification.
• If you continue to use the platform after the terms have been changed, you will be considered to have accepted the new terms.
• If the new terms are not acceptable to you, you may close your account and withdraw your balance.
• The latest version of the terms will always be displayed on this page.