mnok Responsible Gaming — Your safety is our priority
Let entertainment be enjoyable, not stressful — mnok gives you all the tools to set limits, take breaks, and get support.
Our Protective Tools
mnok provides a number of simple and effective ways to protect every player. The tools below will help you stay in control of your gaming.
Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit amount. If you reach the limit, the system will automatically stop you.
Time-Out Feature
You can temporarily suspend your account for a set period — from 24 hours up to several weeks. Taking a break is easy.
Self-Exclusion
If you feel that gaming is becoming a problem, choose long-term self-exclusion. It will not be possible to reactivate your account before the set period ends.
Spend Tracking
View your deposits, withdrawals, and gaming history at any time. Transparency helps you stay in control of your budget.
24/7 Support
Speak directly with our support team in Bengali at any time. If you have concerns about your gaming, we are always here for you.
Family Protection
Use PIN-protected accounts and device filters to prevent underage family members from accessing the platform.
For ages 21 and above only
To join mnok and participate in any game or betting, you must be at least 21 years old. An account will not be fully activated until age verification is complete. Minors are strictly prohibited from gambling and it is subject to legal liability.
What is responsible gaming and why does it matter?
Responsible gaming means enjoying online gaming or betting as a form of entertainment — not as a source of financial or mental harm. mnok believes every player has the right to play in a safe environment, and every player has the responsibility to know their own limits.
Online gaming is growing rapidly in popularity in Bangladesh. To ensure this enjoyment never turns into a problem, mnok has built responsible gaming into the core foundation of the platform from the very beginning.
How do you set a deposit limit?
Go to the Settings section of your account and select the "Responsible Gaming" option. From there you can specify:
- Maximum daily deposit amount
- Maximum weekly deposit amount
- Maximum monthly deposit amount
Once a limit is lowered, it takes effect immediately. To increase a limit, a 72-hour waiting period applies — this protects you from spending more in the heat of the moment.
Time-out vs self-exclusion — what is the difference?
A time-out is a temporary break. You can suspend your account for 24 hours, 72 hours, or one week. During this period you cannot play games or make deposits, but you can still contact us through your account.
Self-exclusion is a longer-term solution. It allows you to close your account for anywhere from 3 months to permanently. It is not possible to reopen your account before the exclusion period ends. This tool is for those who feel that gambling is having a negative impact on their lives.
How do you control your playing time?
Playing games for long stretches without a break can cause mental fatigue and financial harm. Set a session timer and take a break after a set amount of time. With time reminders turned on, mnok will alert you at regular intervals.
Tips for staying within your financial limits
Experts advise allocating only the amount of money for gaming that, if lost, would have no impact on your daily life. Never play with borrowed money or funds taken from your savings. Talk it over with family and friends.
Quick Actions
- Activate time-out — go to account settings
- Set a deposit limit — fix a daily or monthly budget
- Self-exclusion — send an email to [email protected]
- Get support in Bengali via 24/7 live chat
- Gaming history — view your spending report
- For more questions visit our FAQ page
4 Simple Steps for Self-Exclusion
Follow these steps if you want to take a temporary or long-term break.
Log in to your account
Log in to mnok and go to the "Settings" section of your account.
Select Responsible Gaming
Click the "Responsible Gaming" option in the menu.
Choose a duration
Select the time-out or self-exclusion period — from 24 hours to permanent.
Confirm
Confirm your decision. If you need assistance, contact us via live chat.
Deposit and Withdrawal Information
As part of responsible gaming, it is important to know your financial limits.
| Item | Details | Payment Method |
|---|---|---|
| Minimum Deposit | ৳100 (all methods) | bKash, Nagad, Rocket, Bank Transfer |
| Minimum Withdrawal | ৳500 | bKash, Nagad, Rocket, Bank Transfer |
| Withdrawal Time | Usually within 1 hour | Applicable to all methods |
| Wagering Requirement (Welcome Bonus) | 20x | Applies when using a bonus |
| Daily Deposit Limit | Set by you | Adjustable in account settings |
Signs of Problematic Gambling
If you notice any of the following signs in yourself, seek help promptly.
Spending beyond your budget
You are putting money needed for essential expenses into gaming or playing with borrowed funds.
Chasing losses
After losing, you place larger bets trying to win back what you lost.
Losing track of time
You play for hours without realising it, and your family life and work are suffering.
Hiding from family
You are keeping your gambling secret from family or friends.
Feeling restless when not playing
You feel anxious, irritable, or uncomfortable when you are not playing.
Ways to Get Support
You are not alone. If something feels wrong, take action today.
Responsible Gaming FAQ
Find answers to common questions here. For more, visit our full FAQ page.
Play safely —
mnok is here for you
Play for entertainment, play responsibly. Set limits, take breaks, and get support.