mnok Privacy Policy Your Information Protection Commitment

Effective Date: 1 January, 2026 | Last Updated: 1 January, 2026

Introduction and Scope

This Privacy Policy ("Policy") applies to the mnok platform and its services. By using the mnok website (mnok.cam), you agree to the terms of this Policy. We take the privacy of our users' personal information very seriously and apply the highest technical and organizational measures to protect your data.

This Policy will inform you about what kind of information mnok collects, why it is collected, how it is used, and what your rights are. This Policy may be updated from time to time — in the event of changes, we will note a new effective date on this page.

Data Collection — What We Collect

1 Information You Provide

During account registration and use, you provide the following information, which mnok collects:

Full name (Bengali or English)
Date of birth (for age verification purposes — only for those aged 21 or above)
Mobile number and email address
Payment-related information such as bKash/Nagad/Rocket account numbers (partial)
Identity document details (national ID card or passport — as required for KYC verification)

2 Automatically Collected Information

When you use the mnok platform, technical information is collected automatically:

IP address and device information
Browser type, language, and operating system
Page visits, click history, and session duration
Information obtained from cookies and similar tracking technologies
Geolocation information (general — city or region level)

3 Information Received from Third Parties

For payment processing, fraud prevention, and age verification, we may receive limited information from trusted third parties. These third parties are bound by their own privacy policies and never sell your information.

Purpose of Data Use

4 Primary Purposes

mnok uses your information for the following reasons:

Account Management: To complete registration, verify identity, and keep your account active.
Transaction Processing: To securely complete deposit (minimum ৳100) and withdrawal (minimum ৳500) requests.
Customer Support: To properly deliver our 24/7 Bengali live chat and email support service.
Security and Fraud Prevention: To detect and prevent unauthorized access, money laundering, and other fraudulent activities.
Responsible Gaming: To identify unusual playing patterns and provide the necessary support.

5 Secondary Purposes

Subject to your consent, we may also use information for the following purposes:

To inform you about bonus offers, tournaments, and promotional updates
For analytical research to improve the platform experience
To provide personalized recommendations for new games and features

You may opt out of promotional communications at any time. This will have no effect on your account or core services.

Data Storage and Security

6 Data Retention Period

mnok retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be kept for a limited period to meet legal obligations, resolve disputes, and enforce agreements.

Financial transaction records are required by applicable law to be retained for a specified period. At the end of that period, data is securely deleted or anonymized.

7 Data Security Measures

mnok applies the following technical and organizational measures to protect your information:

SSL/TLS Encryption: All data transmitted on the website is protected by industry-standard SSL encryption.
Encrypted Database: Stored information is kept in encrypted form.
Access Controls: Only authorized personnel can access information on a need-to-know basis.
Two-Factor Authentication (2FA): An optional two-step verification system for account security.
Regular Security Audits: Regular security testing is conducted to identify and address platform vulnerabilities.
Firewall Protection: Modern firewall technology is used to protect servers from DDoS attacks and unauthorized access.

Data Sharing and Disclosure

8 Who We May Share Information With

mnok never sells, rents, or transfers your personal information to third parties for commercial purposes. Limited information may be shared in the following specific circumstances:

Payment Service Providers: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer.
Identity Verification Services: To authorized verification agencies to complete the KYC (Know Your Customer) process.
Technology Partners: Game providers and platform service partners — only the information necessary to deliver the service.
Legal Obligations: To respond to court orders or lawful requests from law enforcement agencies.
Fraud Prevention: With industry-standard anti-fraud consortiums or partners — in the interest of user protection.

All of the above third parties are contractually bound to maintain the confidentiality of information.

9 International Data Transfers

Our servers and service infrastructure may be located in various countries. For any international data transfer, we ensure that applicable international data protection standards are followed in the destination country. Transferred data is always encrypted.

Your Rights

As a user of the mnok platform, you have the following rights. To exercise these rights, contact us at [email protected].

Right to Access Information

You may request a complete copy of the information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request that your information be deleted ("right to be forgotten").

Right to Object to Processing

You may restrict or object to the use of your information for specific purposes.

Data Portability

You may request your information in a structured, machine-readable format.

Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time.

Cookies and Tracking Technologies

10 Use of Cookies

The mnok website uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

Essential Cookies: Essential for the basic functionality of the website — maintaining login sessions, security tokens, etc. These cannot be disabled.
Functionality Cookies: To remember your preferences (such as language and display settings).
Analytics Cookies: To analyze platform usage for improvement purposes — subject to consent.
Security Cookies: To detect fraudulent activity.

You can control or delete non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.

Protection of Minors

11 Age Limit and Child Protection

mnok services are for those aged 21 or above only. We do not intentionally collect any information from minors. Age verification is mandatory at the time of registration.

If we are informed that we hold information about a minor, we will immediately delete that information and close the associated account. If a guardian suspects that their child is using this platform, please contact [email protected] immediately.

Responsible Gaming and Data Management

12 Gaming Data and Protection

Your gaming history, bet amounts, and session information are analyzed for responsible gaming purposes. This analysis helps automatically identify harmful playing patterns and provide users with timely support.

When a request for Self-Exclusion or deposit limit setting is made, that information is stored with the utmost confidentiality and used solely for the user's protection. For more details, see our Responsible Gaming page.

Policy Changes

13 Updates and Changes

mnok may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via a notice on the platform. If you continue using the platform after the effective date of the new policy, you will be considered to have agreed to the updated policy.

You are advised to review this page regularly for your own security.

14 Contact and Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:

Email: [email protected]
Live Chat: 24/7 in Bengali directly on the site

We aim to respond to all data-related requests as quickly as possible.

mnok's Privacy Policy